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Does anyone have an experience on Cancelling Order?

I placed an order from shop.blackberry but I decided to buy it from other retailer.
I called customer service and they said there is no cancellation policy.
They told me to refuse to get a phone from courier guy and it will be sent back to warehouse and refund will be issued.

Does anyone have this experience before?
If so, Please tell me how it all went :)

Thank

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